Refund policy
Right of return
Carina Kinnman adhere to Distanshandelslagen (2000:274) (The Distance Commerce Act), which gives you the opportunity to cancel your purchase within 14 days. NOTE: This is only valid within EU.
Refunds, Returns, and Exchanges for Original Artwork
All prices on the website are in SEK.
NOTE: Orders outside the EU - please be sure to read the description carefully before ordering. We do not offer returns or accommodate exchanges or cancellations outside EU.
Prices listed include worldwide shipping, eventual taxes are excluded. Paintings will be shipped within 2-3 weeks. Local pickup is available upon request. Original artwork comes unframed and are shipped flat in a reinforced cardboard envelope or in a tube. All paintings are signed and have a vermilion stamp. Please Note: Carina Kinnman retains copyright on all of Carina’s paintings and images. These paintings may be reproduced as prints in the future. Colors may vary slightly from screen to screen.
You may return an item within 14 days of purchase for a full refund inside the EU. Returns should be in an unused condition, and any tags and boxes enclosed. If these conditions are not met, 100% of the value of the item will be deducted when issuing the refund.
Returns As our customer, you are responsible for paying the shipping cost when returning an item. Should you wish to return an item, please contact our customer service department: info@carinakinnman.com and we will provide you with the information you need to make a return.
Exchange: NOTE! Posters made to order are not included in Carina Kinnman’s exchange policy. Posters is a digital product made to order specially made according to a customer's unique specifications and are therefore not an approved exchange.
Send an email to info@carinakinnman.com and let us know that you wish to make an exchange, and you will get all the information. Exchanges from outside of the EU are not approved.
Conditions for returns: Returned goods should be in an unused condition, in the original packaging with any tags and boxes enclosed. If these conditions are not met, a deduction of 100% of the value of the item will be deducted when issuing your refund.
Carina Kinnman’s returns process: After receiving your return, we will inspect the product and credit your account/card. You will receive an email from our payment partner stating that we have received your return and issued a refund to your card/invoice via PayPal/Klarna. We will debit any returns or administrative fees. We handle returns continually throughout the week. Turnaround time should be 3, maximum 10 days during peak times. According to Distanshandelslagen (The Distance Commerce Act), Carina Kinnman have 30 days to complete issuing a refund for a return, but usually it takes considerably less time than that.
Refunds, Returns, and Exchanges for Prints
All prices on the website are in SEK and all sales are final. Each print is made to order, and we do not offer returns or accommodate exchanges or cancellations. Please be sure to read the description and any size charts provided carefully before ordering.
NOTE! Posters made to order are not included in Carina Kinnman’s exchange policy. Posters is a digital product made to order specially made according to a customer's unique specifications and are therefore not an approved exchange.
Complaints, missed goods, delivery of the wrong item and damaged goods.
Complaints and damaged goods: If you would like to make a complaint about an item, please email info@carinakinnman.com clearly stating order number, name and a detailed description of what is wrong with the product and also attach a picture of the damage. When we have received your complaint, we will start the complaints process to ensure we resolve your issue in the best possible way. In the event of a complaint, we normally provide the customer with a new item, as long as the faulty item is in an unused condition, or the damage is so great that it may not be repaired. Please note that we do not accept returns if the damage has been caused by normal wear and tear.
According to Distanshandelslagen (The Distance Commerce Act), Carina Kinnman has 30 days to complete issuing a refund for a return/complaint, but usually it takes considerably less time than that.
Damaged goods: It is important that you inspect your item upon receiving your parcel. In the event of damage to the packaging or its contents, you need to communicate this to your postal service or directly to the courier. Please make sure that you always save the confirmation that you receive when reporting your goods as damaged. We would appreciate if you could notify us as soon as possible if this happens, and latest within one week to info@carinakinnman.com
Missing package: All our parcels are sent using recorded delivery. If despite this, your package goes missing, you need to report this immediately to your postal service/courier and contact our customer service department: info@carinakinnman.com
Wrong item delivered: Please read your order confirmation to make sure that the information is correct. Though this is rare, we may occasionally make errors when packing. Contact our customer service department, and we will help you: info@carinakinnman.com
Packages not claimed
General information Konsumentköpslagen KKL (Consumer Sales Act): “If the consumer is passive and does not exercise their right to return correctly, it is closest to hand to look at the rules of cancellation in KKL. The seller is then entitled to compensation for their expenses according to 41 § KKL.”
Carina Kinnman will debit 250 SEK (outside of Sweden 500 SEK) for unclaimed packages, to cover postage and administrative fees. If you have ordered an item and change your mind after the parcel has been dispatched, you will have to return the package unless you want to be debited for the cost. More info in Conditions of purchase § 8 Right of return and exchange § 9
Attempted fraud
All attempts at fraud or theft will be reported to the police, and Carina Kinnman reserves the right to cancel a purchase if fraud/theft is suspected.
Below are useful links to the Consumer Agency in Sweden, ARN and EU where you can read more detail about the Consumer Purchases and Distance Contracts etc and a link where you can cancel your order.
Konsumentverket lagen om distansavtal
Right of withdrawal within EU, 14-day cooling off